Privacy and Security Statement

Absolute Aromas would like to assure you that we are totally committed to protecting your privacy and security.

In order to process your order and to provide you with the best possible Customer Service we need to collect information about you. Absolute Aromas does not sell, transfer or disclose any of your personal information to third parties apart from when processing payments to your credit card supplier. We only use the information you provide in accordance with the GDPR.

The information we collect about you includes:

  • Name

  • Address

  • E-mail address

  • Telephone Number

  • Order History

  • Status

If you wish to check the information we hold about you then please email us at registration@absolute-aromas.com. If any information is incorrect we will amend it immediately. However, in keeping with our security procedures we may request proof of identity before disclosing sensitive information.

When you make a purchase...

Shopping at Absolute Aromas is as safe and secure as possible. We use the highest security when dealing with payments online. Your credit/debit card details are not seen by us either during or after the transaction. Payment is taken by Sagepay who are the largest independent payment service provider in the UK.

Our commitment to data security...

Absolute Aromas is dedicated to preventing unauthorised access to your private information and ensuring a safe and secure online shopping experience. To that end we have a strict internal operating procedure to fulfil this ongoing commitment.

It is impossible for anyone to intercept your payment details between your computer and our secure server. You can be sure of this by checking the web address at Checkout as it will start with "https" instead of the normal "http". Also a key or small padlock will appear at the bottom of the web browser.

When we contact you via email...

We will email you to confirm orders, or to assist you with any queries in regards to your order. If you have subscribed to our Newsletters in order to receive updates about new products & special offers, and you no longer want to receive these, then you can unsubscribe from these promotional emails at any time by following the unsubscribe directions that appear at the bottom of each email. Please note we do not use your information to subscribe you automatically to these marketing emails.


 

When you contact us via email...

When you send an email to any Absolute Aromas department using our "Contact Us" feature, your information is only kept until your query has beensatisfactorily responded to. Your name and email address from that correspondence are not automatically retained for any future marketing initiatives or contact.

What are 'Cookies' and how are they used...

"Cookies" are small pieces of data that your browser holds in memory or stores in a special file on your hard drive. These small pieces of data are used to help our server remember you while you browse our site from one link to the next, and allows us to improve the quality of your experience when you visit our site. Cookies also allow you to place items in your shopping basket, continue browsing, and come back to check out at a later time. You can modify your browser settings if you wish to prevent this from happening.

Security measures...

Absolute Aromas will process the User's data at all times in a totally confidential way and maintaining the mandatory duty to secrecy with regards to data, in accordance with the provisions set out in applicable regulations, and to this end adopting the measures of a technical and organisational nature required to guarantee the security of their data and prevent them from being altered, lost, processed or accessed illegally, depending on the state of the technology, the nature of the stored data and the risks to which they are exposed.

If you have any questions...

If you have any questions regarding our Privacy Policy, then feel free to contact us at:

Absolute Aromas

1 Absolute House

Mill Lane

Alton

Hampshire

GU34 2PX

Email: registration@absolute-aromas.com

Tel: (+44)(0)1420540400

Date of last update: 24 May 2018

 


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